If you’ve been following my More Hours in a Day series, you’ll know we’re on a mission to reclaim all those sneaky minutes that vanish from our schedules. Today’s time thief? The “quick chat” that is never actually quick. Now, let me be honest. I don’t just enjoy a conversation, I commit to it, I […]
On Hold and On Pause? Not Anymore.
On hold calls. Aren’t they infuriating? You call to fix one small thing, perhaps a bill, a delivery, a password… and suddenly you’re trapped in a tinny musical purgatory. The same eight bars looped over and over. Interrupted every 45 seconds by a syrupy voice assuring you that your call is important to us. Important […]
Time to claw it back!
This blog is about clever systems, sneaky shortcuts, life hacks, challenging the “this is just how it’s done” mindset, and good old-fashioned delegation. If it wins us an hour (or even half of one), I call that a victory worth celebrating. When I was younger, we were promised oceans of leisure time thanks to computers. […]